State Farm® Insurance Agent Theresa Heitter

"Hit or miss with who answers the phone. Polite to a tee, but slow for coverage answers. Insurance cost creep unexplained."

"I’ve been with Theresa Heitter’s office for nearly 20 yrs. The service provided by Brandon Ball has been attentive / responsive from the outset. His service has given my family a measure of security in the protection of our home and autos. Thank you Brandon!"

"I had the pleasure of working with Brandon for my insurance needs, and I couldn’t be more satisfied. This office provides great service and is quick to respond to their customers, making the process smooth and stress-free. They offered fair pricing and helped me find the coverage that was best for my specific needs. As a business owner myself, I truly appreciate their professionalism and dedication. I would highly recommend this team to other business owners or anyone looking for reliable insurance support."

"If you’re looking for an insurance agent who truly goes above and beyond, look no further! I needed help managing four different policies, and what I expected to be a stressful, confusing process turned into one of the easiest experiences ever. From start to finish, everything was explained clearly, questions were answered quickly (and patiently!), and I never once felt overwhelmed. They handled all the details, made sure I understood my options, and found the best coverage for my needs without any pressure. What really stood out was how seamless the entire process felt. Coordinating four policies could have been a headache — but instead, it was organized, efficient, and surprisingly simple. Professional, responsive, knowledgeable, and genuinely caring — I couldn’t recommend them more highly. If you want insurance handled the right way (and without the stress), this is your person!"

"We had a great experience working with our insurance agent Charles Brandon Ball. He was incredibly kind, patient, and took the time to explain every detail so we actually understood our coverage instead of just signing paperwork. He was very thorough, reviewed all of our policies carefully, and found multiple discounts we didn’t even know we qualified for — which ended up saving us a lot of money. He never made us feel rushed or pressured, and he answered all of our questions honestly and clearly. You can tell he genuinely cares about helping his clients and making sure they’re properly protected, not just making a sale. We feel much more confident about our coverage now and truly appreciate all the effort he put in for us. Highly recommend to anyone looking for an insurance agent who is knowledgeable, trustworthy, and easy to work with!"

"Brandon is so nice and VERY helpful!"

"Great customer service & always swift responses! Been with them for years!"

"Have had them for 16 plus years and they've always been there for me and my family."

"I have been with this State Farm office for over 10 years altogether, and Brandon Bell has been the best agent I've had. He is quick, efficient, extremely helpful, and patient when I have trouble following some of the high-level insurance talk. Couldn't recommend more!"

"Very expensive and does not work well with customers to reduce costs. Does not explain increases each time."

"Charles was excellent and I highly recommend!"

"The customer service I receive is always professional. The staff acts like they care & don’t hurry you along. Very knowledgeable in all aspects of what they are providing service for. One thing that I will always remember, is Melissa calling me during COVID, just to check in. I was sitting in my car, in a park & we talked for a good while. It’s that personal touch, that truly matters. You’re not just a number!"

"Each and every transaction with Theresa’s office is expeditious and seamless. Her staff is proficient and always helpful!"

"Have been a client of this office for about 12 years and I am still completely satisfied with their service. Customer rep Melissa is always speedy to assist and gets things done right."

"I have had state farm since 2000 .I have never found a rep,worker, and or agent that has better customer service,work ethic and punctuation better then Brandon at State farm Theresa Heitters office off limestone rd as well as all the others that work at this location ..But I have seen countless times that Brandon strives to be his best on a daily basis and is a great asset to this company for many many years and counting ..keep up the awesome service you provide for your customers. You are very well appreciated. And I hope you get all the recognition you deserve.. HB"

"Melissa Oberholzer at Theresa Heitter's State Farm office has always been helpful and efficient with any insurance needs I have had."

"In this day and age of everything electronic and robotic it's wonderful to still have a personal contact in doing business. Melissa Oberholzer at this State Farm office is friendly, compassionate and treats you like family."

"The best hands down. Prompt service, always responds to questions and provide whatever i need at the time. I would highly recommend. All agents are great but my favorite is Charles Ball. Always put my mind at ease."

"I have been insured with State Farm, Theresa Heitter’s office for some time now and I have nothing but great things to say. They are on top of everything and are very quick to resolve any issues! Melissa O is very attentive and personable, she really makes that office as great as it is, she is truly a gem !"

"Stellar customer service!!!"

"I can't not say enough how amazing this State Farm office is, Especially Melissa O. She has gone above and beyond for helping me with car coverage, life insurance and claims. She is very knowledgeable, and professional. Her kindness is exceptional. Although I live an hour and half from this office, I have chosen not to change agents, because of the great service this office is, again especially Melissa."

"Theresa Heitter exudes customer service, taking the necessary time to explain complex information and translating it into easy to understand details. We highly recommend her and the State Farm insurance organization (note too that her staff members are superb and always available to assist in every way possible!). Thank you."

"I had a very thorough and professional meeting with Mrs. Heitter. She spent an entire hour going over my policies and offering me discounts I didn't even know existed. She is personable and very knowledgeable. She didn't rush me and I felt like her only concern the entire hour. It is wonderful to get such personable service. I highly recommend Teresa Heitter!"

"I’ve been working with them for years Charles and Melissa are always super helpful and even make transaction for my parents easy even with the language barrier. They go above and beyond making sure we take advantage all the discount."

"I have been a client for years! Over 20 I believe! Everytime I call the Heitter insurance agency ,I get first class service ! Melissa and Brandon are the associates I've delt with the most over the years...always a great experience. I want to extend Kudos to them ,and the entire team . Sincerely J.Thomas (Thom) Wolfe."